General Terms and Conditions (GTC)

for the services and products of

desapalencao Institute

for Human Transformation UG

(limited liability)

Represented by the managing directors Angel Candeaux and Olaf Buntemeyer

Skalitzer Str. 28 10999 Berlin Germany

(hereinafter referred to as the “Institute”)

Version: 06.01.2026

§ 1 Scope of application

(1) These General Terms and Conditions (GTC) apply to all services, programs, digital products and other offers of the desapalencao Institute for Human Transformation UG (limited liability).

(2) The GTC apply in particular to:

  • Couples therapy
  • Individual counseling
  • Coaching
  • Workshops, seminars and retreats
  • Online programs and digital courses
  • AI-based support or analysis services
  • All other counseling and educational services

(3) Deviating or supplementary agreements shall only be valid if confirmed in writing or in text form. Individual agreements shall take precedence over these GTC.

§ 2 Nature of services and distinction from medical treatment

(1) The services offered by the Institute do not constitute medical treatment or psychotherapy within the meaning of the German Psychotherapists Act (PsychThG) or other healthcare regulations.

(2) The services do not replace:

  • medical diagnoses or treatments,
  • psychotherapeutic procedures,
  • psychiatric care.

(3) No guarantees of success or promises of healing are given. The success of the collaboration depends largely on the active participation of the clients.

§ 3 Form of service provision

(1) Depending on the booked offer, services may be provided in the following forms:

  • in-person sessions (on site),
  • online sessions (video or audio),
  • telephone consultations,
  • workshops or retreats,
  • digital programs or self-learning courses,
  • AI-supported applications,
  • hybrid formats.

(2) The specific place of performance, duration and content result from the respective contract, booking form or program description.

(3) The collaboration takes place within the scope of the agreed sessions, programs or formats. Communication outside these agreed formats may be used for support purposes, but does not replace them and is not part of the agreed services.

(4) Written communication does not constitute a therapeutic session unless expressly agreed otherwise.

§ 4 Obligations of cooperation of clients

(1) Active cooperation by clients is an essential part of the collaboration. This includes in particular:

  • punctual attendance at appointments,
  • open and respectful communication,
  • provision of accurate personal information,
  • fulfillment of technical requirements for online sessions (stable internet connection, quiet environment, etc.).

(2) Clients are at all times responsible for their own psychological and physical well-being.

(3) In workshops, retreats or group formats, clients commit to respectful and constructive interaction with one another.

§ 5 Implementation of services and organizational framework

(1) The specific implementation, time structure and organizational design of each service result from the respective contract, booking form or service description.

(2) Depending on the type of service, services may be provided in individual or group formats, for a limited period or on an ongoing basis, on site, online or in hybrid form.

(3) The Institute reserves the right to make organizational changes that do not substantially alter the core of the booked service.

(4) Insofar as services are bound to specific dates or times, the relevant provisions shall apply exclusively in accordance with the respective contractual or booking-related agreements.

(5) Appointments, cancellations and non-attendance
Scheduled appointments are binding and are reserved exclusively for the client(s).

Cancellations are free of charge up to 24 hours before the scheduled appointment.

In the event of cancellation less than 24 hours before the appointment or non-attendance, the session is deemed to have been provided.
In such cases, there is no entitlement to a replacement session or refund.

For multi-week programs, sessions that are not attended form part of the agreed overall scope and expire if they are not cancelled in due time.

(6) Validity and expiry of sessions in package bookings
Multi-week programs and session packages constitute time-bound developmental processes. Any unused sessions will expire six (6) months after the date of the last session actually attended. The relevant date for the start of the expiry period is the last session effectively carried out, regardless of whether additional sessions had been scheduled or planned.
After this period, there is no entitlement to the provision or refund of expired sessions.

§ 6 Remuneration, invoicing and payment terms

(1) The applicable prices and scope of services result from the booked offer, the respective contract, the booking form or the program description.

(2) Digital invoicing
Invoices are provided exclusively in digital form (by email or via a customer or booking portal).
There is no entitlement to receive invoices in paper form.

(3) Invoices are due immediately unless expressly agreed otherwise.

(4) Installment payments
If installment payment is agreed, this constitutes a voluntary payment option offered by the Institute.
The total amount agreed for installment payment may differ from the amount applicable for a one-time payment.

(5) Late payment and termination of installment agreement
If a client is in default with more than one installment, the Institute is entitled to terminate the installment payment agreement.
In this case, the entire outstanding remaining amount shall become due immediately.

(6) Payment reminders
The first payment reminder will be sent free of charge by email.
If payment is still not received, a further reminder may be sent by post.
A flat administrative fee of EUR 10 will be charged for a postal reminder.
Fees for returned direct debits will be charged to the client in the amount actually incurred.

(7) Debt collection and legal enforcement
If a payment remains outstanding despite a prior reminder, the Institute is entitled to take further steps to enforce the claim, including the engagement of a debt collection agency or a lawyer.
Any resulting costs shall be borne by the client to the extent permitted by law.

(8) Further statutory or contractual rights of the Institute remain unaffected.

§ 7 Right of withdrawal (consumers)

(1) Consumers have a statutory right of withdrawal of fourteen (14) days for distance contracts.

(2) The withdrawal must be declared in text form (e.g. by email) to:

hallo@angel-candeaux.com

(3) Premature expiry of the right of withdrawal
The right of withdrawal expires prematurely if:

  1. a) the service has been fully performed, or
  2. b) the client has expressly agreed that the Institute may begin providing the service before the expiry of the withdrawal period and has at the same time confirmed that the right of withdrawal expires upon commencement of the service.

(4) In the case of digital products, the right of withdrawal expires upon commencement of the download or first use, provided that the express consent pursuant to paragraph (3) has been given.

(5) A model withdrawal form will be provided.

§ 8 Data protection and electronic communication

(1) The processing of personal data is carried out exclusively in accordance with the Institute’s current privacy policy.

(2) For the provision of services, the Institute uses technical systems and external service providers (e.g. CRM systems, video platforms, AI-supported applications).
Details are governed by the privacy policy.

(3) The transmission of data via electronic communication channels (e.g. email, internet, video tools) may involve security risks.
The Institute is not liable for non-culpable access by third parties or technical disruptions caused by external service providers.

(4) Consents for special forms of data processing (e.g. audio recordings, AI processing) are not granted through these GTC, but exclusively within the respective contract.

§ 9 Confidentiality

(1) The Institute and the professionals engaged by it shall treat all personal information obtained in the course of the collaboration confidentially.

(2) Disclosure to third parties shall only occur if:

  1. a) there is a legal obligation,
  2. b) there is an acute danger to life, physical integrity or health, or
  3. c) the express consent of the affected person has been given.

(3) In services involving multiple participants (e.g. couple or group formats), it may be necessary for the process to share information within the respective working context.
Individual exclusions must be expressly agreed.

§ 10 Liability

(1) The Institute shall be liable without limitation in cases of intent or gross negligence.

(2) In cases of slight negligence, the Institute shall only be liable for breaches of essential contractual obligations (cardinal obligations).
In this case, liability shall be limited to the foreseeable damage typical of the contract.

(3) Any liability for decisions, actions or omissions of clients, as well as for consequences arising from the autonomous implementation of impulses, recommendations or content, is excluded.

(4) The Institute shall not be liable for technical malfunctions, outages or access problems caused by external service providers or technical systems, provided these were not caused intentionally or by gross negligence on the part of the Institute.

(5) The above limitations of liability do not apply to damages resulting from injury to life, body or health.

§ 11 Copyright and rights of use

(1) All content, materials, texts, audios, videos, concepts, exercises and digital products provided by the Institute are subject to the Institute’s copyright.

(2) Individually created content, in particular couple analyses, written evaluations, personal feedback or audio reflections, may be used by clients for their own purposes and shared within the private sphere (e.g. with partners, trusted persons or accompanying professionals), provided there is no commercial use.

(3) Public accessibility, publication, reproduction, distribution to an indefinite number of persons or commercial use of the content — in whole or in part — is not permitted without the prior written consent of the Institute.

(4) This applies in particular to use on social media, websites, lectures, trainings, publications or comparable public contexts.

(5) The copyrights to the underlying methods, concepts and structures shall in all cases remain with the Institute.

§ 12 Disposiciones Final provisions

(1) The law of the Federal Republic of Germany shall apply.

(2) The place of jurisdiction — insofar as legally permissible — shall be Berlin.

(3) Amendments and supplements to these GTC must be made in text form.

(4) Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.